Free Shipping

GentleBirth.com provides free shipping via USPS in the USA.

Packaging

To protect your privacy all GentleBirth products are shipped in plain packaging with no reference to pregnancy or birth on the packaging.

Expected Shipping Times

We will make every attempt to ship your order as soon as possible.

Orders placed Monday through Friday by 2:00 p.m. CST will generally be processed and shipped by the next business day. Orders placed after 2:00 p.m. CST will be processed and shipped within two business days. Orders placed on weekends and holidays will be processed within two business days.

Once your product(s) has shipped, you will receive a shipping confirmation email.

GentleBirth.com Guarantees

The following guarantees do not apply to virtual or non-physical products (such as, downloadable MP3 programs and gift certificates.)

15 Days Money Back Guarantee

If you are not satisfied with any of the products shipped by GentleBirth.com, we'll be happy to refund your payment. To qualify for a refund, you must contact Customer Service within 15 days after receiving your shipment.

Upon return acceptance, you will receive an email notification.

30 Days Satisfaction Guarantee

If you are not satisfied with any of the products you received, and wish to exchange one for another, you must contact Customer Service within 30 days after you receive your shipment.

To receive a credit for the return of a product, merchandise must be in like-new condition with no visible damage or wear. If damage is found to have been caused by the customer, an email notification will be sent and item(s) will be shipped back at the customer's expense. No return credit will be provided.

  Exchanges/Returns

Non-physical products (such as downloadable MP3 programs and gift certificates) cannot be returned or exchanged.

Our 30-day Satisfaction Guarantee and our 15-day Money Back Guarantee allow you to return any product purchased online within the timeframe of the guarantee. To ensure that your return is processed correctly and that you are properly credited, please quote your order/transaction number on all correspondence.

Return Processing Time and Notification

Once GentleBirth.com has received your returned item(s), we will process your return within 2 business days. You will receive an email notification of any returned credit. If you have requested an exchange, a new shipment confirmation will be sent to you and you will receive email notification of shipping information. If there are any issues or problems with your return/exchange, GentleBirth.com will notify you via telephone or email.

    Shipment Refusal

If your shipment arrives at the "ship to" destination and is refused, we will contact you to verify the address and notify you of when a second delivery attempt will be made, if possible. If we cannot reach you within one week, your order will be cancelled.

    Wrong Item or Quantity Shipped

If we make an error with your order, please notify us right away (within 7 days of receiving your shipment). We will remedy the mistake with the correct product. In the rare circumstance where the product is no longer available, we will help you select an alternative or credit your account.

    Damaged in Shipping

If your shipment was damaged in transit, we will gladly send you a replacement when we receive the return of your original product. Any product(s) returned must follow our Exchange / Return Policy. Contact Customer Service to proceed.